Shipping policy

Last updated: 16/9/2026

1. Shipping Destinations. We currently ship internationally to most countries.

2. Processing Time. Orders are typically processed within 1–3 business days before shipping out.

3. Delivery Timeframes. Estimated delivery time is 14–30 days from the shipping date, depending on your location and local customs processing. Delivery times are estimates, not guarantees, and can vary due to carrier delays, customs, weather, or other factors outside our control.

4. Shipping Costs. Shipping costs are calculated at checkout based on your location and order details.

5. Order Tracking. Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's progress.

6. Customs, Duties, and Taxes. For international orders, your shipment may be subject to import duties, taxes, or customs fees charged by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office if you're unsure about potential charges.

7. Lost or Delayed Packages. If your order hasn't arrived within the estimated delivery window, contact us at easewellgear@gmail.com and we'll help track it down or work with you on next steps.

8. Incorrect Address. Please double-check your shipping address at checkout. We're not responsible for orders delayed or undelivered due to an incorrect address provided by the customer, but we'll do our best to help resolve the issue.

9. Contact. Questions about shipping? Email easewellgear@gmail.com.