Refund policy

Last updated: 16/9/2026

We want you to be happy with your EaseWell order. Here's how returns and refunds work.

1. Return Window. You may request a return within 7 days of receiving your order.

2. Condition for Returns. Items must be unused, in their original packaging, and in the same condition you received them, unless the item arrived defective or damaged.

3. Return Shipping. EaseWell covers the cost of return shipping. Once your return is approved, we'll provide you with a prepaid return label or instructions.

4. How to Start a Return. Email easewellgear@gmail.com with your order number and reason for return. We'll confirm eligibility and next steps within 1–2 business days.

5. Refunds. Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges (if any were paid) are non-refundable unless the return is due to our error or a defective item.

6. Damaged or Incorrect Items. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging, and we'll arrange a replacement or full refund at no cost to you.

7. Non-Returnable Items. Items marked as final sale, or items returned outside the 7-day window or not in original condition, are not eligible for a refund unless required by local consumer protection law.

8. International Returns. International customers follow the same 7-day window and process. Depending on your location, return logistics may take longer; we'll work with you on the best option.

9. Contact. Questions about a return? Email easewellgear@gmail.com.